Shipping & Handling

All pickups are made to order unless stated otherwise. The lead time will vary depending on the season but will generally be 2-4 weeks.

– ORDER MODIFICATIONS: Once an order is placed and payment is processed, any modification requests (including cancellation) made after 24 hours will be subject to a 20% restocking fee. This policy ensures efficient fulfillment of all orders. We appreciate your understanding and cooperation.

– LOST OR STOLEN PACKAGES: Genesis Pickups is not responsible for any lost or stolen shipments confirmed delivered by the courier.

 

Returns & Replacements

All sales are final. For any potential damages during shipping & handling, as well as extremely rare cases of QC issues, we are happy to arrange for free exchanges. 

Once a pickup has been attempted for installation, or it has hit the 6-week mark after the purchase date – whichever comes first, the pickup is no longer eligible for a free exchange. Repair services may be still available for a fee, assessed on a case-by-case basis (in many cases we extend a good-faith warranty coverage free of charge. We are a small shop and we are not that rigid).

 

Privacy Notice

Genesis Pickups is committed to protecting your privacy. Any information that you voluntarily provide us will never be shared or sold. We collect this information solely for the purpose of processing your order, and to communicate directly with you regarding our products and/or services.